Most Frequently Asked Questions from Phone Calls
1. What type of file do you need from me?
Print resolution JPG, PDF, and other file formats work well. We will evaluate the print quality of what you send, and attempt to alert you to any major issues before printing. Please see our website F.A.Q. for more detailed information.
2. Do you do design work?
We do offer a very limited design service for banners for an extra charge. This allows for adding or changing text in otherwise print-ready artwork, or building a simple text-only design from scratch.
3. How do I send you my artwork?
Within 30 seconds of placing your order online, you will receive an automated confirmation email. Simply reply to this, and attach up to 20 megabytes of your artwork files for the order.
4. What do you mean by ‘print-ready’ artwork?
Print-ready means that the digital image you send literally gets transfered onto the banner material as-is. A good way to visualize how your artwork will look is to “zoom in” using the computer program it was made in. Try to zoom in so that you can see what your artwork looks like at the same size the finished banner will be. If you need basic changes made to your artwork, you may purchase our very limited design service.
5. What’s your turn-around time?
Usually new orders ship 2 business after artwork receipt and approval. At any given moment, you can check our exact turn-around time at the top of our website home page. It is updated in real time, and shows you when we are running faster or slower than usual. Please see our website for additional details.
6. Can I see a proof before you print it?
Since we print what you supply as-is, your print-ready artwork already is your “proof”. Please review the artwork you send carefully to ensure that everything appears how you want it on the finished banner.
7. Can I pick up my order?
Orders are not available for pickup. We have a closed printing facility with no retail store front, and ship all orders in durable storage and transport tubes. If you must pick up your order, please order through one of our resellers in your area and arrange pick up through them.
8. Where are you located?
All orders are manufactured and shipped from our facility in Dallas. This is also where our customer service and corporate office is located.
9. Did you used to be in Utah?
Our company in Texas took over the BargainBanners.com website from the original Utah-based company last year. We kept most pricing and products the same, and still serve many customers in Utah every week.
