(email from customer)

I am glad to hear that Kyle is no longer part of BargainBanners.
I know he ripped me off I paid in advance but never got my order.
He must have really screwed up to post that he is gone on your site.
I will consider you for future work.

Are you still located in the Salt Lake area?

-Customer

(response to customer)

Dear Customer,

Thank you for writing to us.  We agree that it is for the best that Kyle Foote has never been a part of things here in Texas.  

As our company (MetroPlex Web Design, Inc. of Texas) entered the picture last October, the old company (Spotted Printing LLC of Utah) that had been running BargainBanners.com was already out of business.  The purchase was arranged through Kyle’s investor/partner, Miles Olsen.  We were up and running with the website and printing with little downtime between.

It is in this way that we were able to keep the original idea of BargainBanners.com alive, online, and making banners for customers.  Our company kept the pricing model while making improvements elsewhere to the business.  Fortunately, we were able to recover complete order histories and a large amount of historical customer service email from the time before October 2008 along with the website itself.  This allows us to offer much better service to any customer of the old company that buys from us now.

From time to time, we hear from someone upset with the business that preceded us.  Quite often these are former vendors trying to track down the former owners.  On great occasion we hear from customers like you who were dealt with very unfairly.  These cases always blow our minds, and we are just dumbfounded that the former company ever acted in such ways.

From the website order logs, I can see that your order was originally entered on May 2nd, 2008 at about 3 pm.  There’s nothing else until 27 days later, on May 29th, when the status is updated to read “no action appears to have been made — contact customer”.  Two days later the log shows that an email was sent to you stating that a refund had been processed in the full amount of your original order.  We do not have any financial, legal, or purchasing records for the old company.

Judging by your letter, you obviously never received this refund on your credit card statement.  I’m so sorry to hear this; the old company obviously handled many things extremely poorly.

Thank you for your willingness to try us out in the future.  The next time you place an order, please contact us so we can provide you with some sort of free upgrade (e.g. faster manufacturing, faster shipping option, or just silver grommets) that would be useful to you in that scenario.

Standard orders are manufactured and shipped within 2 business days.  The default shipping option available in our site, UPS Ground, arrives between 3 and no more than 5 days later nationwide.  If an earlier delivery date is needed, the shipping on an existing order can be upgraded by contacting customer service. Customers that are here in north Texas with us get a perk; the ground shipping option is delivered in only 1 business day after shipping.  That’s a 5-7 business day artwork-to-doorstep turnaround nationwide, and 3 business days for customers in north Texas.  The shipping charge is a flat $8.95 for the standard Ground Shipping regardless of order size.  Utah customers get a perk here too; they no longer pay sales tax on their purchases like they did before October 2008.

Our company also created and maintains a local Utah phone number for customers.  Just dial (801) 657-5044 to be connected directly to Banner Customer Service.

Please let me know if you have any other questions.  Thanks for writing, and we look forward to seeing you again in the future.

Mike, Banner Customer Service